Before work starts
You may cancel a booked workshop or project for a full refund of amounts paid if you notify us at least 10 business days before the agreed start date and we have not begun reserved preparation. Documented, non-cancellable third-party costs approved by you are deducted.
Deposits and reserved time
A proposal may require a deposit to reserve capacity. If you cancel with fewer than 10 business days' notice, the deposit is non-refundable to reflect held time and preparation, except where we agree an exception or law requires otherwise. Any amount paid above the deposit for work not started is refunded.
Rescheduling
One reschedule requested at least five business days before a workshop or start date normally carries no fee, subject to availability. Later requests may be treated as cancellation, though we will consider illness, emergency, or events outside reasonable control.
Work already started
For analysis sprints and consulting already underway, you may cancel in writing. We will invoice completed work, committed specialist time, and pre-approved non-recoverable costs. Any remaining prepaid balance is refunded. Completed workshops, delivered analysis, used retainer hours, and accepted deliverables are non-refundable.
Partial refunds and service concerns
If agreed work is materially incomplete or does not match the written scope, tell us within 10 business days of delivery. We first seek to correct or complete it. If that is not reasonable, a partial or full refund may reflect the affected portion. A changed business decision, unavailable source data disclosed after work begins, or disagreement with evidence-based findings does not itself qualify.
Ongoing retainers, no-shows, and cancellation by us
Monthly support can be ended using the notice period in its proposal; unused time does not roll over or receive a refund unless stated there. A missed workshop without notice is charged because the time was reserved. If we cancel and cannot offer a suitable new date, we refund amounts paid for undelivered work.
How to request a refund
Email billing@connector-servicecore.digital with your name, engagement, invoice number, reason, and relevant dates. We acknowledge requests within three business days and usually decide within 10 business days.
Processing and method
Approved refunds are issued to the original payment method where possible within 10 business days of approval. Bank or payment-provider timing may add processing time. This policy does not limit rights that cannot be excluded under applicable Thai law.